1. Airport Lead.  There will be one DIBS “Airport Lead” person at the airport. Airport lead person will need contact info for the flight escort, so they can discuss progress/address questions.  Airport lead will be the only DIBS person going into the terminal.
2.  There will be a “Commercial Volunteer” at a second office to help with fees.
3. Foster parents each pick up their foster dog, from the airport parking lot.

Know which terminal and where to park!!!  (This is not a fun mistake to make!  If you make the mistake, do not take the train between terminal…go back to your car and go to correct terminal)

Terminal 3
– Air Transat/Westjet/Interjet

  • Park at Terminal 3 parking – 4E (this is closest to the arrivals gate, and is a good meeting spot to swap crates, bags, etc). To find 4e, keep following the signs for Sheraton Hotel until you get to level 3, then go towards E section. Park at Aisle 6, near the blue wall.
  • Do not enter terminal.  Stay in parking lot.  Stay away from each other.  Don’t park close to each other.

Terminal 1 – Air Canada

  • Park at Terminal 1 Parking.  There are 2 entrances: enter “express park” section (good for staying 3 hours or less). This gets you in on level 4. Park at row E (aim for spot/columns 4 to 18 area). Head towards arrivals. Walkway will take you into terminal, take elevator/escalator down to arrivals.
  • Do not enter terminal.  Stay in parking lot.


  • Be sure you check (and double check) actual flight arrival time (vs scheduled time). FlightAware is a great satellite tracker.
  • Aim to be at the airport 60-80 mins after the plane lands. This is likely to get you there a bit early. The escort will need to bring the dog through customs, and the dogs seem to go to the back of the line.
  • We ask that you stay in the cell phone parking lot, until airport lead sends message.  At that time, come to parking garage. Do NOT come into the terminal.
    • Bring minimal distractions – no small kids, no dogs. You will need to be 100% there for your new pup.
    • Get a luggage cart for your dog crate
    • Once the dog comes out, get the vet paperwork first.
    • You will be responsible for your own parking expenses due to COVID-19

Airport Lead will take care of these things for you

  • Bringing the dogs from the terminal to the parking garage
  • Will get a photo of each family with their dog
  • Will bring supplies and food for the dog. Each bag will be prepped a few days in advance to minimize contact.
  • Please stay in sync with airport lead and once complete hand-off is done, you can take your pup home!
  • FOSTERS: bring your own wipes and hand sanitizer. You will be given supplies, the dog in crate, and the vetting paperwork.

Foster Dog Interaction

  • Dog stays in the crate. Crate goes into the car. Never remove the dog from the crate, until you are home. Dogs have been lost in the airport with other rescues. Absolutely – NEVER.
  • Tip for when at home – get them outside asap. Have food and water ready, as they’ve had a long day.
    • Tip from a DIBS foster mom: My routine is – take the crate right outside in the back yard. Clip crate open and let the dog come out slowly, while I grab their (prepared) food and water dishes. Let them sniff around, take their time, pee and poop (hopefully). I will bring out my dog after the dog has had some time.
  • Put Tractive on the dog right away. Charge nighly.
  • Keep crate at your home, until we arrange a central pick up spot to return (or return to Christine in Mississauga)
Fun Facts!
  • Terminal 1 is for Air Canada. Terminal 3 is for all other flights.
  • Check flight times a few hours in advance.
    • Flightradar24 and Flightaware both show in flight routes and ETA – use the day of the flight!
    • Aviability shows scheduled flight times. Reminder to check this site for scheduled flight time (selecting the right date)