To keep your dog safe, remember to keep the Tractive on your dog and charge the battery every evening so it has a full charge to start each day.
First ~ Create an Account
- If you are a new Tractive GPS user, you need to use this link to create an account or click this link How can I create an account in the Tractive GPS app?
- Once you have an account (new or existing, you can transfer the Tractive subscription to your account by completing the following steps:
1. On your Tractive account near the bottom on the right-hand side, select “Activate a Tracker”
2. Enter the tracker ID (found on the back of the device) and select “Transfer Tracker.”
3. Select Home Country and click “Easy Activation.”
4. Select Tracker Sim/Subscription Plan
- Here, you can select the same plan as the existing subscription (your account is currently a “Premium” account), or you can switch to another plan.
- Whatever option you choose, this is the plan you will pay for after the DIBS’s existing subscription expires.
- Until that expiration date, you will be using DIBS’s existing subscription, and nothing will be charged to you at this time.
- DO NOT click “I have a prepaid activation code” as this is different from transferring a tracker with an existing subscription.
5. Payment info (Don’t worry – you have already paid for your first year with your subscription).
- It will ask you to enter payment information for when the existing shelter subscription ends.
- There may be a $1 charge that will be reimbursed to you, so that Tractive can check that it was a valid card to charge the membership to next year.
- This can be cancelled or changed at any time after the first year.
6. Confirmation emails will be sent to both you and the shelter when the transfer has been completed.
For support with your new Tractive device, check out the website at: Tractive – No. 1 GPS Tracker for Cats and Dogs – Worldwide | Tractive
Please reach out to Mary at [email protected] if you have any questions.
Congratulations and welcome to the DIBS family.
Mary
Tractive Lead
DIBS Rescue